# 6.8 Complaints and Feedback

There are three Complaints and Feedback policies at Catalpa: (i) Internal Complaints and Feedback Policy for Catalpa personnel to refer to (ii) External Complaints and Feedback Policy for non-Catalpa personnel i.e. the wider community, partners, government stakeholders etc., and (iii) Whistleblower Policy.&#x20;

However, regardless of the policy that the Complaint or Feedback falls within Catalpa has one complaints handling system, meaning that no matter what a complaint is about the issue can be raised in the same way, by contacting via Stopline, a third party platform which allows anonymous reporting and provides support to people trying to report including translation / interpretation services if needed. You can reach Stopline on:&#x20;

Telephone: 1300 30 45 50 (Australia Only)

Email:               makeareport@stopline.com.au&#x20;

On-line: [https://catalpa.stoplinereport.com](https://catalpa.stoplinereport.com)&#x20;

Mail:             Catalpa International,  c/o Stopline, PO Box 403, Diamond Creek, VIC 3089

By QR code:&#x20;

![](https://lh7-us.googleusercontent.com/docsz/AD_4nXdyHnXXX7zmJTYY-Hf_-ZAB-DL0T2vPn7NSNxFB8dyLAk-O2wAfqN27bocH1M8aywSxefOqM2O2vvQcWZKVfS7b2Ik1agnBPUgFrz6JClnn0qZfQIW2CI6DKKnSKkN2jLO-ulikwQsqeP1vqAkqUkfEpUX_Q_bOhSiNNLqGXA?key=Db5mrhWCQVkrzk8G3Ir7CQ)

As per the Whistleblowing Policy, if an eligible whistleblower (someone connected to Catalpa) reports a ‘disclosable matter’ to a Catalpa ‘protection officer’ (including the People and Culture Manager) then they will be protected under the Whistleblowing Policy - please see the Whistleblowing Policy for more information including for definitions.

If the complaint relates to safeguarding (either Prevention of Sexual Exploitation, Abuse and Harassment; or Child Safeguarding), you can also report any concerns via email to Catalpa’s Safeguarding Focal Point on [safeguarding@catalpa.io](mailto:safeguarding@catalpa.io)&#x20;

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